IT Instant - Information Technology Instant - providing remote software support for residential and commercial computer users

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The steps we take to clean your system

The first thing IT Instant does is establish a remote connection using the revolutionary iTivity software. Next a combination of restoration tools are installed, including a powerful antivirus system and the IT Instant SpyWare Protection Suite. Once all software is installed, a certified technician will begin the optimization process. This includes a full system scan and removal of any viruses found. Next the tech will move on to a combination of programs that will scan and remove any spyware, malware, cookies, and other unwanted programs. The scan will be followed by a system startup file analysis. This optimization technique ensures that only wanted services and startup applications are running, taking care to leave all needed programs intact. The final step is updating Windows with all of the necessary security and application fixes. Once all steps have been completed, your computer will once again be running like new.

How does IT Instant work?

IT Instant uses Reverse VPN technology. Our small agent software is installed on your computer. This gives your system the ability to talk with the ITinstant servers. Once installed and you have become a member of ITinstant, a representative will contact you to set a time schedule for an ITinstant support specialist to connect to your system. After the time schedule has been set, we will connect and clean your system from viruses, malicious ware and unwanted programs.

We will also analyze your system and make the appropriate changes to keep your system running at max performance.

How often is my system checked?

A report of your system will be checked every week. If there is any activity on the report we will connect and fix the problem within the scheduled time frame.

Is IT Instant safe?

At ITinstant we strive for security. We use 1024 bit encryption when connected to your system. In addition we use Reverse VPN Technology, this giving your system more security because there are never any inbound connections. We also use a signed digital certificate which only validates an ITinstant support specialist to gain access to your system for cleanup. Lastly an ITinstant server logs everything a support specialist opens, removes, and changes on your system.

What is on On Demand Fix?

An on demand fix is when you are have a problem that is not covered in our monthly service plan. (Example. You just went out and purchased a new printer. ITinstant can connect to your system and setup your printer to work with your system.)

How does online computer support work?

Our service uses "screen sharing" technology. This software lets our technical support agents view your computer screen from our location. Once the connection is made the technician can work directly on your machine and fix the problem right in front of you while you watch or not. You do not need to take the computer to a repair shop or schedule someone to come into your home. You do not need to wait for instructions to be emailed, or try to follow frustrating directions over the phone. Users on high speed internet connections can chat to the computer technician live, while the problem is being fixed. Its easy, fast, and a great learning experience for the user.

How much does it cost?

It's only $29.95 a month to keep your computer running at max performance! This rate is lower than any computer repair shops; and fractions of the cost for a tech to come to your home or office. And don't forget-- You get unlimited free remote service calls!

How long will it take to fix my problem?

ITinstant says it all. We are INSTANT. If you have a problem login to your account and submit a trouble ticket. Within minutes an ITinstant support specialist will connect and assist you with the problem.

Are your techs qualified?

Our technician's qualifications include MCSE (Microsoft Certified Systems Engineers) and A+ certification. In addition, ITinstant ensures all representatives go through an intense training process.

All of our support specialist are "second level" techs. They do not read from scripts. All of them have an excellent understanding of how a computer system works and are fully capable of solving complex issues like virus and spyware removal. All of our technicians are based in Florida.